Privacy policy

Last updated: October 16, 2026

Yukon Lab ("we", "us") operates yukonlab.ca. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our store, make a purchase or contact us. Our store is powered by Shopify.

Yukon Lab is based in Quebec and complies with the Act respecting the protection of personal information in the private sector (Quebec) and other applicable privacy laws.

Person in charge of the protection of personal information

The person responsible for protecting personal information at Yukon Lab is Rosemary, Owner. You can reach her at info@yukonlab.ca.

Personal information we collect

  • Contact details: name, billing and shipping address, phone number and email address.
  • Order information: items you view, add to your cart or purchase, and your returns or exchanges.
  • Payment information: processed by Shopify and its payment partners. We do not store your full card details.
  • Account information: if you create an account, your login details and preferences.
  • Communications: information you include when you contact us.
  • Device and usage information: your IP address, browser, device and how you use our website, collected through cookies and similar technologies.

How we use your information

  • To process and deliver your orders, returns and exchanges.
  • To communicate with you about your orders and respond to your questions.
  • To send you marketing emails, only if you have agreed to receive them. You can unsubscribe at any time.
  • To keep our store secure and prevent fraud.
  • To understand how our website is used and improve it.
  • To comply with our legal obligations.

We only use your personal information for the purposes for which it was collected, unless you consent to another use or the law permits it.

Cookies and tracking

Our website uses cookies and similar technologies to make the store work, remember your cart, and understand how visitors use the site. Where required by law, we ask for your consent before using non-essential cookies, and you can change your choices at any time through the cookie banner or your browser settings.

Who we share your information with

  • Shopify and its payment partners, which host our store and process payments.
  • Shipping carriers, to deliver your orders.
  • Service providers that help us run our business, such as email and analytics tools, who may only use your information to provide services to us.
  • Authorities, when required by law.

We do not sell your personal information.

Shopify may also use information about your interactions with our store to provide certain features. To learn more, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Information stored outside Quebec

Because our store is hosted by Shopify and we use other service providers, your personal information may be stored and processed outside Quebec, including in other Canadian provinces, the United States and other countries. When this happens, we take steps to make sure your information receives adequate protection, as required by Quebec law.

How long we keep your information

We keep your personal information only as long as needed for the purposes described above, including to meet our legal, tax and accounting obligations. After that, we securely delete or anonymize it.

How we protect your information

We use reasonable security measures appropriate to the sensitivity of the information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights

You have the right to:

  • Access the personal information we hold about you.
  • Ask us to correct information that is inaccurate, incomplete or out of date.
  • Withdraw your consent to the use of your information, subject to legal or contractual restrictions.
  • Ask us to stop disseminating your information or to delete it, where the law allows.
  • Receive your information in a structured, commonly used technological format, where the law allows.

To make a request, contact our person in charge of the protection of personal information at info@yukonlab.ca. We may need to verify your identity. We will respond within 30 days.

Children

Our store is not intended for children, and we do not knowingly collect personal information from anyone under 14.

Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it. You may also file a complaint with the Commission d'accès à l'information du Québec, or with the privacy authority where you live.

Changes to this policy

We may update this Privacy Policy from time to time. We'll post the updated version here and change the "Last updated" date.

Contact

Yukon Lab
info@yukonlab.ca