Shipping policy

Last updated: October 16, 2026

Where we ship

We ship to addresses across Canada and the United States.

Shipping rates

Shipping costs are calculated at checkout based on your address and the weight of your order. You'll see the full cost before you confirm your purchase.

Processing and delivery

Orders are processed and shipped on business days (Monday to Friday, excluding Quebec statutory holidays). Estimated delivery times are shown at checkout and depend on the shipping method you choose and your location. Once your order ships, you'll receive an email with tracking information.

Late or undelivered orders

If your order hasn't arrived by the estimated delivery date, please contact us and we'll help track it down. Under the Quebec Consumer Protection Act, you may cancel your order if it is not delivered within 30 days of the delivery date specified (or, if no date was specified, within 30 days of your order), unless the delay is due to you.

Orders to the United States

Orders shipped to the United States may be subject to import duties, taxes or customs fees charged by U.S. authorities or the carrier. These charges are not included in our prices and are the customer's responsibility unless they are collected at checkout. Customs processing may also add to delivery times.

Address accuracy

Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us right away at info@yukonlab.ca and we'll try to update it before your order ships.

Lost or damaged packages

If your package is lost in transit or arrives damaged, email us at info@yukonlab.ca with your order number (and photos if damaged), and we'll work with the carrier to resolve it.